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Local and Nationwide Support |
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Quick on-site response time (4 hours or less possible)
Accountable nationwide hub-and-spoke support infrastructure
Local maintenance, repair and cost prevention management
Over 300 service professionals in place
Proven solution for the U.S. Homeland Security Market
Skill sets can support many types of technical equipment
You can use us only when you need us (Variable versus fixed cost service
network)
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Expert and Dedicated Professionals |
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Fully trained technicians uphold your system and your brand
Local parts inventory and logistics management
Regional service managers assure customer and system success
Fully trained contact center agents support your customers 24/7
Service programs tailored to your customer's business goals
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Real-Time Asset Management |
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Online asset management tool adds
high-endvalue
to customers
Know the performance status and location of every machine
You and your customer can monitor and measure to minimize costs
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- Track component wear patterns across
multiple performance variables
- Predict and prevent component failures based on studied applications
- Improve system performance at the design and engineering level
- Provide customers application-based system solutions and support
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Spare Parts and Service Logistics |
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Immediate local parts availability, delivery and replacement
Regional parts warehousing and logistics management
Online parts inventory tracking and replenishment
Customized inventory by system and application need trends
Special warehousing programs for regional and local OEM Stocking
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End-Customer Contact Center |
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Centralized contact center and work management system supports your customers
24/7
Live and fully trained operators provide immediate responses
Eliminate call center staffing, training and management investments
Can be transparent to your customers - we are your call center
Elevate the value of your brand from system-only to total solution
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